Search Results - "humanistic"

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    Designing service excellence people and technology by Hunt, Brian

    Published 2015
    Table of Contents: “…Service: definitions and attributes -- Service and moments of truth -- Service management, service systems and service excellence -- People and service : customers -- People, technology and usability: an ergonomic perspective -- Leading organizations and employees towards service excellence -- Leading organizations as if people matter : humanist approaches -- Service in and by public sector organizations -- Public sector culture and values : delivering public service excellence -- Service and technology in retailing : history, concepts and concerns -- Service and technology in retailing : history, concepts and concerns -- The future of service excellence through people and technology.…”
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    Unknown
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    Smith's PATIENT-CENTRED INTERVIEWING An Evidence-Based Method by Fortin, Auguste H VI, Dwamena, Francesca C., Lepisto, Brenda Lovegrove, Frankel, Richard M., Smith, Robert C. 1937-

    Published 2019
    Table of Contents: “…Foreword to the first edition -- Research and humanistic rationale for patient-centered interviewing -- Feelings and emotions -- Complete write-up of Ms. …”
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    Book
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