Search Results - "customer experience"

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  1. 1
    Customer experience future trends and insights

    Customer experience future trends and insights by Shaw, Colin 1958-

    Published 2010
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  2. 2
    Managing the customer experience turning customers into advocates

    Managing the customer experience turning customers into advocates by Smith, Shaun, Wheeler, Joe

    Published 2002
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  3. 3
    Customer experience management a revolutionary approach to connecting with your customers

    Customer experience management a revolutionary approach to connecting with your customers by Schmitt, Bernd

    Published 2003
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  4. 4
    The Customer Experience Book How to design, measure and improve customer experience in your business

    The Customer Experience Book How to design, measure and improve customer experience in your business by Pennington, Alan

    Published 2016
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    Manuscript Book

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  5. 5
    Building great customer experiences

    Building great customer experiences by Shaw, Collin

    Published 2005
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  6. 6
    Customer experience 3.0 high-profit strategies in the age of techno service

    Customer experience 3.0 high-profit strategies in the age of techno service by Goodman, John A., Goodman, John A.

    Published 2014
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  7. 7
    Customer experience 3.0 high-profit strategies in the age of techno service

    Customer experience 3.0 high-profit strategies in the age of techno service by Goodman, John A.

    Published 2014
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  8. 8
    Managing Customer Experience and Relationships A Strategic Framework

    Managing Customer Experience and Relationships A Strategic Framework by Peppers, Don

    Published 2017
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    Manuscript Book

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  9. 9
    EXPERIENTIAL MARKETING Consumer Behaviour, Customer Experience and The 7Es

    EXPERIENTIAL MARKETING Consumer Behaviour, Customer Experience and The 7Es by Batat, Wided

    Published 2019
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  10. 10
    Driven to Delight Delivering World-Class Customer Experience the Mercedes-Benz way

    Driven to Delight Delivering World-Class Customer Experience the Mercedes-Benz way by Michelli, Joseph A. 1960-

    Published 2016
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  11. 11
    EXPERIENTIAL MARKETING Consumer Behavior, Customer Experience and The 7Es

    EXPERIENTIAL MARKETING Consumer Behavior, Customer Experience and The 7Es by Batat, Wided

    Published 2019
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  12. 12
    Design thinking integrating innovation, customer experience and brand value

    Design thinking integrating innovation, customer experience and brand value

    Published 2009
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  13. 13
    SERVICE DESIGN FOR BUSINESS A Practical Guide to Optimizing the Customer Experience

    SERVICE DESIGN FOR BUSINESS A Practical Guide to Optimizing the Customer Experience by Reason, Ben 1972-, Løvlie, Lavrans 1969-, Flu, Melvin Brand 1966-

    Published 2016
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    Manuscript Book

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  14. 14
    Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System

    Prescription for excellence leadership lessons for creating a world-class customer experience from UCLA Health System by Michelli, Joseph A. 1960-

    Published 2011
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  15. 15
    Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits

    Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits by Goodman, John A.

    Published 2009
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  16. 16
    The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

    The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company by Michelli, Joseph A. 1960-

    Published 2008
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  17. 17
    The multichannel challenge integrating customer experiences for profit

    The multichannel challenge integrating customer experiences for profit by Wilson, Hugh 1962-, Street, Rod

    Published 2008
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  18. 18
    Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation

    Delivering effective social customer service how to redefine the way you manage customer experience and your corporate reputation by lunt, Carolyn Blunt, Carolyn

    Published 2013
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  19. 19
    Creating do-it-yourself customers how great customer experiences build great companies

    Creating do-it-yourself customers how great customer experiences build great companies by Honebein, Peter C. 1963-

    Published 2005
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  20. 20
    WHAT CUSTOMERS CRAVE HOW TO CREATE RELEVANT AND MEMORABLE EXPERIENCES AT EVERY TOUCHPOINT

    WHAT CUSTOMERS CRAVE HOW TO CREATE RELEVANT AND MEMORABLE EXPERIENCES AT EVERY TOUCHPOINT by Webb, Nicholas J. 1958-

    Published 2022
    Table of Contents: “…What you need to know about the customer experience The advent of "exceptional" customer service Bring home the bacon: the value of customer types The journey to exceptional customer experiences Getting down to the nitty-gritty: why, who, and what Innovating excellence Innovation: a collaborative process Part two. …”
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