Search Results - "customer experience"
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Services marketing
Published 2010Table of Contents: “…The creation of the sub-discipline of services marketing -- v. 3. A focus on customer experience and the changing roles of customers and consumers -- v. 4. …”
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SERVICE MANAGEMENT PRINCIPLES FOR HOSPITALITY AND TOURISM
Published 2015Table of Contents: “…Service marketing: Managing customer experience and relationships -- 7. Service guarantees, service failure and service recovery -- 8. …”
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Universal Methods of Design 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions
Published 2012Table of Contents: “…A/B testing -- AEIOU -- Affinity diagramming -- Artifact analysis -- Automated remote research -- Behavioral mapping -- Bodystorming -- Brainstorm graphic organizers -- Business origami -- Card sorting -- Case studies -- Cognitive mapping -- Cognitive walkthrough -- Collage -- Competitive testing -- Concept mapping -- Content analysis -- Content inventory & audit -- Contextual design -- Contextual inquiry -- Creative toolkits -- Critical incident technique -- Crowdsourcing -- Cultural probes -- Customer experience audit -- Design charette -- Design ethnography -- Design workshops -- Desirability testing -- Diary studies -- Directed storytelling -- Elito method -- Ergonomic analysis -- Evaluative research -- Evidence-based design -- Experience prototyping -- Experience sampling method -- Experiments -- Exploratory research -- eyetracking -- Flexible modeling -- Fly-on-the-wall observation -- Focus groups -- Generative research -- Graffiti walls -- Heuristic evaluation -- Image boards -- Interviews -- KJ technique -- Kano analysis -- Key performance indicators -- Laddering -- Literature reviews -- The love letter & the breakup letter -- Mental model diagrams -- Mind mapping -- Observation -- Parallel prototyping -- Participant observation -- Participatory Action Research (PAR) -- Participatory design -- Personal inventories -- Personas -- Photo studies -- Picture cards -- Prototyping -- Questionnaires -- Rapid Iterative Testing & Evaluation (RITE) -- Remote moderated research -- Research through design -- Role-playing -- Scenario description swimlanes -- Scenarios -- Secondary research -- Semantic differential -- Shadowing -- Simulation exercises -- Site search analytics -- Speed dating -- Stakeholder maps -- Stakeholder walkthrough -- Storyboards -- Surveys -- Task analysis -- Territory maps -- Thematic networks -- Think-aloud protocol -- Time-aware research -- Touchstone tours -- Triading -- Triangulation -- Unobtrusive measures -- Usability report -- Usability testing -- User journey maps -- Value opportunity analysis -- Web analytics -- Weighted matrix -- Wizard of Oz -- Word clouds.…”
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Innovation in public libraries learning from international library practice
Published 2017Click Here to View Status and Holdings.
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Innovation in Public Libraries Learning from international library practice
Published 2017Click Here to View Status and Holdings.
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