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  1. 2161
    The value network integrating the five critical processes that create customer satisfaction

    The value network integrating the five critical processes that create customer satisfaction by De Rose, Louis

    Published 1994
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  2. 2162
    Running an Effective Help Desk

    Running an Effective Help Desk by Czegel, Barbara 1953-

    Published 1998
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  3. 2163
    Manage like you own it

    Manage like you own it by Hanan, Mack

    Published 1994
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  4. 2164
    Go for growth! five paths to profit and success-choose the right one for you and your company

    Go for growth! five paths to profit and success-choose the right one for you and your company by Tomasko, Robert M

    Published 1996
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