Search Results - "Winning in service markets series"

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  1. 1
    Building a World Class Service Organization (Assessment Tool)

    Building a World Class Service Organization (Assessment Tool) by Wirtz, Jochen

    Published 2018
    “…Winning in Service Markets Series…”
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  2. 2
    Designing Customer Service Processes

    Designing Customer Service Processes by Wirtz, Jochen

    Published 2018
    “…Winning in Service Markets Series…”
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  3. 3
    Developing Service Products and Brands

    Developing Service Products and Brands by Wirtz, Jochen

    Published 2018
    “…Winning in Service Markets Series…”
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  4. 4
    Managing Customer Relationships and Building Loyalty

    Managing Customer Relationships and Building Loyalty by Jochen, Wirtz

    Published 2018
    “…Winning in service markets series…”
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  5. 5
    Understanding Service Consumer

    Understanding Service Consumer by Wirtz, Jochen

    Published 2018
    “…Winning in service markets series…”
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  6. 6
    Positioning Services in Competitive Market

    Positioning Services in Competitive Market by Wirtz, Jochen

    Published 2018
    “…Winning in Service Markets Series…”
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  7. 7
    Balancing Capacity and Demand in Service Operation

    Balancing Capacity and Demand in Service Operation by Wirtz, Jochen

    Published 2018
    “…Winning in Service Markets Series…”
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  8. 8
    Crafting the Service Environment

    Crafting the Service Environment by Wirtz, Jochen

    Published 2018
    “…Winning in Service Markets Series…”
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  9. 9
    Designing Complaint Handling and Service Recovery Strategies

    Designing Complaint Handling and Service Recovery Strategies by Wirtz, Jochen

    Published 2018
    “…Winning in Service Markets Series…”
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  10. 10
    Managing People for Service Advantage

    Managing People for Service Advantage by Wirtz, Jochen

    Published 2018
    “…Winning in Service Markets Series…”
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  11. 11
    Pricing Services and Revenue Management

    Pricing Services and Revenue Management by Wirtz, Jochen

    Published 2018
    “…Winning in Service Markets Series…”
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  12. 12
    Service Marketing Communication

    Service Marketing Communication by Wirtz, Jochen

    Published 2018
    “…Winning in Service Markets Series…”
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  13. 13
    Service Quality and Productivity Management

    Service Quality and Productivity Management by Wirtz, Jochen

    Published 2018
    “…Winning in Service markets Series…”
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