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    ORGANIZATIONAL CRISIS COMMUNICATION by Frandsen, Finn, Johansen, Winni

    Published 2017
    Table of Contents: “…The rhetorical arena: a new theoretical framework -- Consumers and citizens: emotions and social media -- News media: mediatization and crisis journalism -- Intermediaries: trade associations -- Managers and employees: inside the organization -- Epilogue - The future of organizational crisis communication: agendas for research, education, and practice.…”
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