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    English for Professional Communication Science & Engineering by Chin, Johnny Fui Chung, Soo, Edwin Kim Seng

    Published 2010
    Table of Contents: “…Case studies -- Meeting skills -- Oral presentation skills -- Letter proposal -- Job seeking skills -- Specimen examination paper.…”
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    Book
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    Music Therapy Social Skills Assessment and Documentation Manual (MTSSA) CLINICAL GUIDELINES FOR GROUP WORK WITH CHILDREN AND ADOLESCENTS by Rook, Jenni, Rebecca West, Jeffrey Wolfe, Pan Ho, Alana Dennis, Yayoi Nakai - Hosoe, Kimberly Peyton

    Published 2014
    Table of Contents: “…Data tracking, analysis, and progress forms -- D. Letters to teachers and guardians templates -- E. …”
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    Book
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    ENTREPRENEURSHIP STARTING & OPERATING A SMALL BUSINESS by Mariotti, Steve 1953-, Glackin, Caroline

    Published 2016
    Table of Contents: “…Unit 1: entrepreneurial pathways -- Entrepreneurs recognize opportunities -- The business plan : road map to success -- Creating business from opportunity -- Unit 1: Case study: spanx -- Unit 2: Integrated marketing -- Exploring your market -- Developing the right marketing mix and plan -- Smart selling and effective customer service -- Unit 2: Case study: kitchen arts & letters, inc -- Unit 3: Show me the money : finding, securing, and managing it -- Understanding and managing start-up, fixed, and variable costs -- Using financial statements to guide a business -- Cash flow and taxes -- Financing strategy: debt, equity, or both? …”
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    Book
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    Universal Methods of Design 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions by Martin, Bella, Hanington, Bruce M

    Published 2012
    Table of Contents: “…A/B testing -- AEIOU -- Affinity diagramming -- Artifact analysis -- Automated remote research -- Behavioral mapping -- Bodystorming -- Brainstorm graphic organizers -- Business origami -- Card sorting -- Case studies -- Cognitive mapping -- Cognitive walkthrough -- Collage -- Competitive testing -- Concept mapping -- Content analysis -- Content inventory & audit -- Contextual design -- Contextual inquiry -- Creative toolkits -- Critical incident technique -- Crowdsourcing -- Cultural probes -- Customer experience audit -- Design charette -- Design ethnography -- Design workshops -- Desirability testing -- Diary studies -- Directed storytelling -- Elito method -- Ergonomic analysis -- Evaluative research -- Evidence-based design -- Experience prototyping -- Experience sampling method -- Experiments -- Exploratory research -- eyetracking -- Flexible modeling -- Fly-on-the-wall observation -- Focus groups -- Generative research -- Graffiti walls -- Heuristic evaluation -- Image boards -- Interviews -- KJ technique -- Kano analysis -- Key performance indicators -- Laddering -- Literature reviews -- The love letter & the breakup letter -- Mental model diagrams -- Mind mapping -- Observation -- Parallel prototyping -- Participant observation -- Participatory Action Research (PAR) -- Participatory design -- Personal inventories -- Personas -- Photo studies -- Picture cards -- Prototyping -- Questionnaires -- Rapid Iterative Testing & Evaluation (RITE) -- Remote moderated research -- Research through design -- Role-playing -- Scenario description swimlanes -- Scenarios -- Secondary research -- Semantic differential -- Shadowing -- Simulation exercises -- Site search analytics -- Speed dating -- Stakeholder maps -- Stakeholder walkthrough -- Storyboards -- Surveys -- Task analysis -- Territory maps -- Thematic networks -- Think-aloud protocol -- Time-aware research -- Touchstone tours -- Triading -- Triangulation -- Unobtrusive measures -- Usability report -- Usability testing -- User journey maps -- Value opportunity analysis -- Web analytics -- Weighted matrix -- Wizard of Oz -- Word clouds.…”
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