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  1. 16081
    The best service is no service how to liberate your customers from customer service, keep them happy, and control costs

    The best service is no service how to liberate your customers from customer service, keep them happy, and control costs by Price, Bill 1950-

    Published 2008
    Table of Contents: “…Challenge customer demand for service : instead of coping with demand -- Eliminate dumb contacts : instead of handling them again and again -- Create engaging self-service : instead of preventing contact -- Be proactive : instead of waiting to respond -- Make it really easy to contact your company : instead of dodging the bullet -- Own the actions across the organization : instead of blaming customer service -- Listen and act : instead of letting customer insights slip away -- Deliver great service experiences : how to delight customers with awesome support when they need it -- Appendix A : Best service survey -- Appendix B : Glossary -- Appendix C : Bibliography…”
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  2. 16082
    The book thief

    The book thief by Zusak, Markus

    Published 2007
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  3. 16083
    Manual of anaesthesia

    Manual of anaesthesia by Lee, Choon-Yee

    Published 2006
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  4. 16084
    Pathy's principles and practice of geriatric medicine

    Pathy's principles and practice of geriatric medicine

    Published 2012
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  5. 16085
    RSSDI textbook of diabetes mellitus

    RSSDI textbook of diabetes mellitus

    Published 2012
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  6. 16086
    The librarian's guide to negotiation winning strategies for the digital age

    The librarian's guide to negotiation winning strategies for the digital age by Ashmore, Beth 1976-

    Published 2012
    Table of Contents: “…How to research a forthcoming negotiation -- Appendix B. Useful resources -- Appendix C. Sample licensing and negotiation checklists -- Appendix D. …”
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  7. 16087
    Fundamentals of Planning and Developing Tourism

    Fundamentals of Planning and Developing Tourism by Kastarlak, Bulent I.

    Published 2012
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  8. 16088
    TOURISM INFORMATION TECHNOLOGY

    TOURISM INFORMATION TECHNOLOGY by Benckendorff, Pierre, Sheldon, Pauline J.

    Published 2014
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  9. 16089
    TOURISM Principles, Practices, Philosophies

    TOURISM Principles, Practices, Philosophies by Goeldner, Charles R., Ritchie, J. R. Brent

    Published 2012
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  10. 16090
    A history of Far Eastern Art

    A history of Far Eastern Art by Lee, Sherman E.

    Published 1982
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  11. 16091
    Guide To HAZARDOUS MATERIALS AND WASTE Management

    Guide To HAZARDOUS MATERIALS AND WASTE Management by Kindschy, John W.

    Published 1997
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  12. 16092
    Sekurun mencari sinar

    Sekurun mencari sinar by Ruhaini Matdarin

    Published 2015
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  13. 16093
    MINORITY JURISPRUDENCE IN ISLAM Muslim Communities in the West

    MINORITY JURISPRUDENCE IN ISLAM Muslim Communities in the West by Olsson, Susanne

    Published 2016
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  14. 16094
    Sufis, Salafis and Islamists the contested ground of British Islamic activism

    Sufis, Salafis and Islamists the contested ground of British Islamic activism by Sadek Hamid

    Published 2015
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  15. 16095
    Designing the Internet of Things

    Designing the Internet of Things by McEwen, Adrian, Cassimally, Hakim

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  16. 16096
    Senandung Warisan

    Senandung Warisan

    Published 2008
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  17. 16097
    A preface to Marlowe

    A preface to Marlowe by Simkin, Stevie

    Published 2017
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  18. 16098
    Greenhouse Gas Emission & Carbon Leaching In Pineapple Cultivation On Tropical Peat Soil

    Greenhouse Gas Emission & Carbon Leaching In Pineapple Cultivation On Tropical Peat Soil by Ahmed Osumanu Haruna, Liza Nuriati Lim Kim Choo

    Published 2015
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  19. 16099
    Food Safety A REFERENCE HANDBOOK

    Food Safety A REFERENCE HANDBOOK by Redman, Nina

    Published 2017
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  20. 16100
    Aku Ini Binatang Jalang Koleksi sajak 1942-1949

    Aku Ini Binatang Jalang Koleksi sajak 1942-1949 by Anwar, Chairil 1922-1949

    Published 1986
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