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  1. 1
    The power of relationship marketing keeping customers for life

    The power of relationship marketing keeping customers for life by Cram, Tony

    Published 1994
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    Unknown

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  2. 2
    Relationship marketing

    Relationship marketing by Stone, Merlin

    Published 1995
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    Unknown

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  3. 3
    Keep the right customers the key steps to profitable customer retention

    Keep the right customers the key steps to profitable customer retention by Stewart, Mark 1962-

    Published 1996
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    Unknown

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  4. 4
    CUSTOMER SATISFACTION The Other Half of Your Job

    CUSTOMER SATISFACTION The Other Half of Your Job by Scott, Dru

    Published 1991
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    Unknown

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  5. 5
    101 ways to boost customer satisfaction

    101 ways to boost customer satisfaction by Foster, Timothy R. V

    Published 1997
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    Unknown

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  6. 6
    How to profitably delight your customers

    How to profitably delight your customers by Mather, Hal

    Published 1999
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    Unknown

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  7. 7
    Listening to the voice of the customer 16 steps to a successful customer satisfaction measurement program

    Listening to the voice of the customer 16 steps to a successful customer satisfaction measurement program by Antoh, Jon

    Published 1997
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    Unknown

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  8. 8
    Managing quality : a practical guide to customer satisfaction

    Managing quality : a practical guide to customer satisfaction by Murthy, D. B. N. 1932 - Dodaballapur Bhoga Narasimha

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    Unknown

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  9. 9
    Competing globally through customer value the management of strategic suprasystems

    Competing globally through customer value the management of strategic suprasystems

    Published 1991
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    Unknown

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  10. 10
    HOW COMPANIES WIN PROFITING FROM DEMAND-DRIVEN BUSINESS MODELS NO MATTER WHAT BUSINESS YOU'RE IN

    HOW COMPANIES WIN PROFITING FROM DEMAND-DRIVEN BUSINESS MODELS NO MATTER WHAT BUSINESS YOU'RE IN by Kash, Rick

    Published 2010
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    Manuscript Book

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