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  1. 1
    Access 2000 answers! tech support at your fingertips

    Access 2000 answers! tech support at your fingertips by Jones, Edward

    Published 1999
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  2. 2
    Building and managing a world class IT help desk

    Building and managing a world class IT help desk by Wooten, Bob

    Published 2001
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  3. 3
    A guide to computer user support for help desk & support specialists

    A guide to computer user support for help desk & support specialists by Beisse, Fred 1942-

    Published 2004
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  4. 4
    Introduction to help desk concepts and skills

    Introduction to help desk concepts and skills by Sanderson, Susan

    Published 2004
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  5. 5
    Bring your own devices (BYOD) survival guide

    Bring your own devices (BYOD) survival guide by Keyes, Jessica 1950-

    Published 2013
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  6. 6
    A guide to customer service skills for the service desk professional

    A guide to customer service skills for the service desk professional by Knapp, Donna

    Published 2015
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  7. 7
    A guide to service desk concepts

    A guide to service desk concepts by Knapp, Donna

    Published 2014
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  8. 8
    CompTIA A+ guide to IT technical support

    CompTIA A+ guide to IT technical support by Andrews, Jean, Dark, Joy, West, Jill

    Published 2020
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