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  1. 1
    Call center benchmarking how good is "good enough"

    Call center benchmarking how good is "good enough" by Anton, Jon

    Published 2000
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  2. 2
    Call center operations profiting from teleservices

    Call center operations profiting from teleservices by Day, Charles E

    Published 2000
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  3. 3
    Call center continuity planning

    Call center continuity planning by Rowan, Jim

    Published 1999
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  4. 4
    Managing and motivating contact center employees tools and techniques for inspiring outstanding performance from your frontline staff

    Managing and motivating contact center employees tools and techniques for inspiring outstanding performance from your frontline staff

    Published 2003
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    Unknown

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  5. 5
    Re-organising service work call centres in Germany and Britain

    Re-organising service work call centres in Germany and Britain

    Published 2002
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  6. 6
    Call centers technology and techniques

    Call centers technology and techniques by Green, Jack A

    Published 2003
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  7. 7
    Bottom-line call center management creating a culture of accountability and excellent customer service

    Bottom-line call center management creating a culture of accountability and excellent customer service by Butler, David L (David Lawrence)

    Published 2004
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  8. 8
    Call center success essential skills for CSRs

    Call center success essential skills for CSRs by Finch, Lloyd C

    Published 2000
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  9. 9
    Call centers for dummies

    Call centers for dummies by Bergevin, Real

    Published 2005
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  10. 10
    The real-time contact center [strategies, tactics, and technologies for building a profitable service and sales operation]

    The real-time contact center [strategies, tactics, and technologies for building a profitable service and sales operation] by Fluss, Donna

    Published 2005
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  11. 11
    Call handling operations S/NVQ level 2 candidate handbook

    Call handling operations S/NVQ level 2 candidate handbook by Bowen, Keith

    Published 2002
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  12. 12
    The call center handbook the complete guide to starting, running and improving your call center

    The call center handbook the complete guide to starting, running and improving your call center by Dawson, Keith

    Published 2004
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  13. 13
    Call centres and human resource management a cros - national perspectif

    Call centres and human resource management a cros - national perspectif

    Published 2004
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  14. 14
    Designing the best call center for your business a complete guide for location, services, staffing, and outsourcing

    Designing the best call center for your business a complete guide for location, services, staffing, and outsourcing by Read, Brendan B.

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  15. 15
    A practical guide to call center technology

    A practical guide to call center technology by Waite, Andrew J.

    Published 2001
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  16. 16
    Cisco unified customer voice portal building unified contact centers

    Cisco unified customer voice portal building unified contact centers by Green, Rue

    Published 2012
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