Command performance the art of delivering quality service

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Bibliographic Details
Format:	Book
Published:	Boston, MA Harvard Business School Press l994
Series:	The Harvard business review book series
Subjects:	Quality control Customer services Customer relations
Online Access:	Click Here to View Status and Holdings.
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001	wils-99090
020	#	#	\|a 0875845622
090	0	0	\|a HF5415.5 \|b .C625 1994
245	1	1	\|a Command performance \|b the art of delivering quality service \|c with a preface by John E. Martin
260	#	#	\|a Boston, MA \|b Harvard Business School Press \|c l994
300	#	#	\|a xx, 260 p. \|b ill. \|c 24 cm
490	1	#	\|a The Harvard business review book series
500	#	#	\|a Articles originally published in the Harvard business review since l982
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Quality control
650	#	0	\|a Customer services
650	#	0	\|a Customer relations
740	1	#	\|a Harvard business review
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=99090
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
998	#	#	\|a 00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|00500##a002.17.2\|\|