Command performance the art of delivering quality service

Command performance the art of delivering quality service

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Bibliographic Details
Format: Book
Published: Boston, MA Harvard Business School Press l994
Series:The Harvard business review book series
Subjects:
Quality control
Customer services
Customer relations
Online Access:Click Here to View Status and Holdings.
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Description
Item Description:Articles originally published in the Harvard business review since l982
Physical Description:xx, 260 p. ill. 24 cm
Bibliography:Includes bibliographical references and index
ISBN:0875845622

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