Contemporary IT Service Delivery in Enterprise Handbook for Service Delivery Manager

• Main Authors: Gattu, Jagadeshwar (Author), Prafull Verma (Author), Kaylan Kumar (Author)
• Format: Book
• Language: English
• Published: America Service Integration Publications 2019; ©2018
• Subjects: Information technology > Management
• Online Access: Click Here to View Status and Holdings.
• Physical Description: v, 174 pages illustration 22cm
• ISBN: 9780578466187; 057846618X

With radical change in the technology landscape in every enterprise, the inherent IT services embedded in anything and everything that happens in the business, a rapid shift is required to manage and deliver IT services. While legacy systems continue to function and need to be managed by traditional methods, a forward thinking approach is required to manage delivery of services for emerging technologies. This handbook is targeted at service delivery managers in the "service provider" organization but would also be very useful to internal service managers, provided they think of enterprise IT service consumers as customers. It would also greatly benefit IT generalists who may not be directly managing the delivery of services but contributing to or want to understand the subject.