KEKOK Bagaimana Untuk Mendengar, Memahami Dan Memberi Respons Apabila Perlu

• Main Author: Akif Basri 1990- (Author)
• Other Authors: Nur Izzaidah Abdull Zubi (Editor), Hijaz Jamal (Editor)
• Format: Book
• Language: Malay
• Published: KAJANG, SELANGOR IMAN PUBLICATIONS SDN BHD 2021
• Subjects: Communication; Listening; Oral communication; Conduct of life
• Online Access: Click Here to View Status and Holdings.

 'I want to help my friend, but I don't know what to say. Should I just listen, or should I say something...?" Sometimes, when a friend comes to us to express, a feeling of wrongdoing arises; "What am I supposed to do?" Shut up wrong, say it's wrong. Worried about misresponsiveness. Clumsy is right. In fact, when is the right time for us to respond? Is it enough to just listen? Being a good listener is not just about choosing between sitting still or giving a word of encouragement. More importantly, the complainant feels that he is really being heard and understood. Through this book, the author presents practical tips for us to deal with the clumsy when interacting face-to-face and in the virtual realm - so that we can be listeners who can provide a safe space for the closest people to express whatever is in the heart.