Thanks for Coming in Today CREATING A CULTURE WHERE EMPLOYEES THRIVE AND CUSTOMER SERVICE IS ALIVE

• Main Author: Minton, Charles Ryan (Author)
• Format: Book
• Language: English
• Published: United States Lioncrest Publishing 2018; ©2018
• Subjects: Customer services > Management
• Online Access: Click Here to View Status and Holdings.
• Physical Description: 153 pages 23 cm
• ISBN: 9781544512082; 9781544512075

By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out. In Thanks for Coming In Today, Charles Ryan Minton, customer service keynote speaker and author, shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a customer's experience memorable. With this book, you'll find immediate, low-cost solutions to transform your workplace culture into a customer-centric enterprise. Your employees and customers will be pleased--and so will you. --