A Practitioner Guide to IT Services Transformation A Complete Service Improvement Method Using Business Analysis, Process Modeling, and ITSM
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Main Author: | |
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Format: | Book |
Language: | English |
Published: |
USA
Idea For IT Press
2018
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Edition: | Revised Edition 2020 |
Subjects: | |
Online Access: | Click Here to View Status and Holdings. |
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008 | s2018 -US ag# ##000 ##eng#D | ||
020 | # | # | |a 9781949814033 |q paperback |
040 | # | # | |a UiTM |b eng |c UiTM |e rda |
041 | 0 | # | |a eng |
090 | 0 | 0 | |a T10.65 |b .A36 2018 |
100 | 0 | # | |a Ahmed Fawzy |e author |
245 | 0 | 0 | |a A Practitioner Guide to IT Services Transformation |b A Complete Service Improvement Method Using Business Analysis, Process Modeling, and ITSM |c Ahmed Fawzy |
250 | # | # | |a Revised Edition 2020 |
264 | # | 1 | |a USA |b Idea For IT Press |c 2018 |
300 | # | # | |a 185 pages |b illustrations |c 23 cm |
336 | # | # | |a text |2 rdacontent |
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338 | # | # | |a volume |2 rdacarrier |
526 | 0 | # | |a CS240 - Sarjana Muda Teknologi Maklumat |b ICT654 - Information Technology Service Management |5 Fakulti Sains Komputer dan Matematik |
546 | # | # | |a In English |
650 | # | # | |a Technology |x Information services |
856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=970442 |
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