ITIL Foundation Handbook ITIL 4 edition

• Format: Book
• Language: English
• Published: Norwich AXELOS 2019
• Edition: Print book : English : First edition, second impression
• Subjects: ITIL (Information technology management standard); Information technology > Management; Support services (Management)
• Online Access: Click Here to View Status and Holdings.

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification.

Table of Contents:

• Introduction
• Key concepts of service management
• The four dimensions of service management
• The ITIL service value system
• ITIL management practices
• Service management practices
• End note : the ITIL story, one year on
• Appendix A : examples of value streams.