ITIL Foundation Handbook ITIL 4 edition
ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification.
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| Format: | Book |
|---|---|
| Language: | English |
| Published: |
Norwich
AXELOS
2019
|
| Edition: | Print book : English : First edition, second impression |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 008 | t2019 -US ag# ##001 ##eng#D | ||
| 020 | # | # | |a 9780113316076 |q paperback |
| 040 | # | # | |a OCLC |b eng |c OCLC |d UiTM |e rda |
| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a HD30.2 |b .I85 2019 |
| 110 | 1 | # | |a AXELOS Limited |e issuing body |
| 245 | 0 | 0 | |a ITIL Foundation Handbook |b ITIL 4 edition |c AXELOS Limited |
| 250 | # | # | |a Print book : English : First edition, second impression |
| 264 | # | 1 | |a Norwich |b AXELOS |c 2019 |
| 264 | # | 4 | |c ©2019 |
| 300 | # | # | |a x, 209 pages |b color illustrations |c 28 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 500 | # | # | |a Includes index |
| 505 | 0 | # | |a Introduction -- Key concepts of service management -- The four dimensions of service management -- The ITIL service value system -- ITIL management practices -- Service management practices -- End note : the ITIL story, one year on -- Appendix A : examples of value streams. |
| 520 | # | # | |a ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. |
| 526 | 0 | # | |a CS240 - Sarjana Muda Teknologi Maklumat |b ICT654 - Information Technology Service Management |5 Fakulti Sains Komputer dan Matematik |
| 546 | # | # | |a In English |
| 650 | 1 | 0 | |a ITIL (Information technology management standard) |
| 650 | 2 | 0 | |a Information technology |x Management |
| 650 | 2 | 0 | |a Support services (Management) |
| 710 | 1 | # | |a AXELOS Limited |e issuing body |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=970441 |
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ITIL service management implementation and operation