Driven to Delight Delivering World-Class Customer Experience the Mercedes-Benz way

Mercedes-Benz USA's story demonstrates the leadership and commitment that's required to transform customer experience within a large organization.

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Bibliographic Details
Main Author:	Michelli, Joseph A. 1960- (Author)
Format:	Book
Language:	English
Published:	New York McGraw-Hill Education 2016
Subjects:	Mercedes automobiles Automobile industry and trade > Management > Germany
Online Access:	Click Here to View Status and Holdings.
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