CONSUMER COMPLAINTS ON COMMUNICATIONS & MULTIMEDIA

• Corporate Author: Malaysia Communications and Multimedia Consumer Forum of Malaysia
• Format: Book
• Published: Malaysia Communications and Multimedia Consumer Forum of Malaysia
• Online Access: Click Here to View Status and Holdings.

 As a public benefit organization that manages consumer complaints on Communications and Multimedia services, CFM recognizes the importance of consumer empowerment an education to ensure issues faced by end users are better managed and addressed by all stakeholders. The public needs to be continuously equipped with or have easy access to relevant information that would enable them to become smart consumers in this industry. With that in mind, this book reviews a series of real scenario from ten (10) most common complaints categories received by CFM. Each topic shares snapshots of what the complaints are about, how the complaints are addressed and how a fair resolution for all parties is achieved, particularly how the General Consumer Code (GCC) for the Communications and Multimedia Industry in Malaysia play a role in prioritizing the consumer. A number of useful guides and tips are also included to help the readers understand the issues better and which can also be used to avoid or mitigate any problems they might face with their subscribed services.