HBR Guide to Dealing with Conflict Assess the situation, Manage your emotions, Move on

• Main Author: Gallo, Amy (Business writer) (Author)
• Format: Book
• Language: English
• Published: Boston, Massachusetts Harvard Business School 2017
• Series: Harvard Business Review guides
• Subjects: Conflict management; Work environment
• Online Access: Click Here to View Status and Holdings.

 While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive-where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation.