Reference and Information Services An introduction

• Main Authors: Cassell, Kay Ann (Author), Hiremath, Uma (Author)
• Format: Book
• Language: English
• Published: London Facet Publishing 2018; ©2018
• Edition: Fourth Edition
• Subjects: Reference services (Libraries); Electronic reference services (Libraries); Reference books > Bibliography
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xv, 484 pages 26 cm
• Bibliography: Includes bibliographical references and indexes
• ISBN: 9781783302338

"Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues, including ethics, readers' advisory, information literacy, selecting and evaluating reference materials, assessing and improving reference services, guidance on conducting reference interviews with a range of different library users, and much more"