CUSTOMER SERVICE IN TRAVEL & TOURISM
A unique text and vital to both students as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to make a career in travel and tourism. This book explores the challenges of managing tourism and hospitality businesses in order to pr...
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| Corporate Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York
3G E-Learning LLC
2019
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | A unique text and vital to both students as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to make a career in travel and tourism. This book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. |
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| Physical Description: | xii, 280 pages some colour illustrations 25 cm 1 DVD-ROM (4 3/4 in.) |
| Bibliography: | Includes bibliographies and index |
| ISBN: | 9781984624703 |
Customer service in the tourism industry