Service Management Operations, Strategy, Information Technology
The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two...
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| Main Authors: | , , |
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| Format: | Book |
| Language: | English |
| Published: |
New York
McGraw-Hill Education
2019
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| Edition: | Ninth Edition |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Service Management Operations, Strategy, Information Technology