Service Management Operations, Strategy, Information Technology
The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two...
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| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York
McGraw-Hill Education
2019
|
| Edition: | Ninth Edition |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| LEADER | 00000ntm#a2200000#i#4501 | ||
|---|---|---|---|
| 001 | wils-940132 | ||
| 005 | 2019316125919 | ||
| 008 | 190416s2019 NYU ae# ##001 #dENG#D | ||
| 020 | # | # | |a 9781260092424 |q paperback |
| 040 | # | # | |a UiTM |b eng |d UiTM |e rda |
| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a HD9980.5 |b .B67 2019 |
| 100 | 1 | # | |a Bordoloi, Sanjeev |e author |
| 245 | 1 | 0 | |a Service Management |b Operations, Strategy, Information Technology |c Sanjeev Bordoloi, James A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 | # | # | |a Ninth Edition |
| 264 | # | 1 | |a New York |b McGraw-Hill Education |c 2019 |
| 264 | # | 4 | |c ©2019 |
| 300 | # | # | |a xx, 520 pages |b Illustrations |c 27 cm. |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 504 | # | # | |a Include bibliographical references and index |
| 520 | # | # | |a The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory. |
| 650 | # | 0 | |a Service industries |x Management |
| 700 | 1 | # | |a Fitzsimmons, James A. |e author |
| 700 | 1 | # | |a Fitzsimmons, Mona J. |e author |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=940132 |
Service Management Operations, Strategy, Information Technology