Service Management Operations, Strategy, Information Technology
The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two...
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Main Authors: | , , |
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Format: | Book |
Language: | English |
Published: |
New York
McGraw-Hill Education
2019
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Edition: | Ninth Edition |
Subjects: | |
Online Access: | Click Here to View Status and Holdings. |
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Summary: | The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory. |
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Physical Description: | xx, 520 pages Illustrations 27 cm. |
Bibliography: | Include bibliographical references and index |
ISBN: | 9781260092424 |