Service Management Operations, Strategy, Information Technology

The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two...

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Bibliographic Details
Main Authors: Bordoloi, Sanjeev (Author), Fitzsimmons, James A. (Author), Fitzsimmons, Mona J. (Author)
Format: Book
Language:English
Published: New York McGraw-Hill Education 2019
Edition:Ninth Edition
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Summary:The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
Physical Description:xx, 520 pages Illustrations 27 cm.
Bibliography:Include bibliographical references and index
ISBN:9781260092424