Service Marketing Communication
Developing an effective service marketing communications strategy starts with a good understanding of the service product and its prospective buyers. It is essential to understand target market segments and their exposure to different media, consumers' awareness of the service product, their at...
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New Jersey
World Scientific
2018
|
| Series: | Winning in Service Markets Series
Vol. 5 |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| LEADER | 00000nam#a2200000#i#4501 | ||
|---|---|---|---|
| 001 | wils-930332 | ||
| 005 | 20188415859 | ||
| 008 | 190808t2018 NJU a## ##000 ENG#D | ||
| 020 | # | # | |a 9781944659219 |q paperback |
| 040 | # | # | |a UiTM |b eng |d UiTM |e rda |
| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a HF5415.123 |b .W57 2018 |
| 100 | 1 | # | |a Wirtz, Jochen |e author |
| 245 | 1 | 0 | |a Service Marketing Communication |c Jochen Wirtz |
| 264 | # | 1 | |a New Jersey |b World Scientific |c 2018 |
| 264 | # | 4 | |c ©2018 |
| 300 | # | # | |a 78 pages |b illustrations |c 23 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 490 | 1 | # | |a Winning in Service Markets Series |v Vol. 5 |
| 504 | # | # | |a Includes bibliographical references |
| 520 | # | # | |a Developing an effective service marketing communications strategy starts with a good understanding of the service product and its prospective buyers. It is essential to understand target market segments and their exposure to different media, consumers' awareness of the service product, their attitudes toward it, and how they can easily evaluate the products characteristics prior to purchase, and during and after consumption. Service Marketing Communications is the fifth volume in the Winning in Service Markets Series by services marketing expert Jochen Wirtz. Scientifically grounded, accessible and practical, the Winning in Service Markets Series bridges the gap between cutting-edge academic research and industry practitioners, and features best practices and latest trends on services marketing and management from around the world. |
| 650 | # | 0 | |a Communication in marketing |
| 650 | # | 0 | |a Service industries |x Marketing |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=930332 |
SERVICES MARKETING PEOPLE, TECHNOLOGY, STRATEGY