Managing People for Service Advantage
Highly capable and motivated people are at the center of service excellence and productivity. Behind today's successful service organizations stands a firm commitment to effective management of human resources, including the recruitment, selection, training, motivation, and retention of employe...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New Jersey
World Scientific
2018
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| Series: | Winning in Service Markets Series
Vol. 9 |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Managing people 
Service Quality and Productivity Management