Building a World Class Service Organization (Assessment Tool)
Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This vol...
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New Jersey
World Scientific
2018
|
| Series: | Winning in Service Markets Series
Vol. 13 |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| LEADER | 00000nam#a2200000#i#4501 | ||
|---|---|---|---|
| 001 | wils-930305 | ||
| 005 | 201884145556 | ||
| 008 | 190814t2018 NJU a## ##000 ENG#D | ||
| 020 | # | # | |a 9781944659455 |q paperback |
| 040 | # | # | |a UiTM |b eng |d UiTM |e rda |8 DLC |
| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a HM1261 |b .W57 2018 |
| 100 | 1 | # | |a Wirtz, Jochen |e author |
| 245 | 1 | 0 | |a Building a World Class Service Organization (Assessment Tool) |c Jochen Wirtz |
| 264 | # | 1 | |a New Jersey |b World Scientific |c 2018 |
| 264 | # | 4 | |c ©2018 |
| 300 | # | # | |a 30 pages |b illustrations |c 23 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 490 | 1 | # | |a Winning in Service Markets Series |v Vol. 13 |
| 504 | # | # | |a Includes bibliographical references |
| 520 | # | # | |a Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources. The e-version of this book is not available for purchase at our website but can be purchased through Amazon and Kobo. |
| 650 | # | # | |a Servant leadership |
| 650 | # | # | |a Organization |
| 830 | # | 0 | |a Winning in Service Markets Series |v Vol. 13 |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=930305 |
Servant leadership developments in theory and research