Customer Service for Hospitality and Tourism
A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the whys and howsof customer service. Fully upda...
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| Format: | Manuscript Book |
| Language: | English |
| Published: |
Oxford, OX3 9 TJ
Goodfellow Publishers Ltd
2017
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| Edition: | Second Edition |
| Online Access: | Click Here to View Status and Holdings. |
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Customer Service for Hospitality and Tourism 
CUSTOMER SERVICE IN TRAVEL & TOURISM 
Customer service in the tourism industry