Customer Service for Hospitality and Tourism

Customer Service for Hospitality and Tourism

Show other versions (1)

A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the whys and howsof customer service. Fully upda...

Full description

Saved in:
Bibliographic Details
Main Author: Hudson,Simon (Author)
Other Authors: Hudson, Louise (co-author)
Format: Manuscript Book
Language:English
Published: Oxford, OX3 9 TJ Goodfellow Publishers Ltd 2017
Edition:Second Edition
Online Access:Click Here to View Status and Holdings.
Tags: Add Tag
No Tags, Be the first to tag this record!

MARC

LEADER 00000ntm a2200000#i 4501
001 wils-924533
005 2018423151337
008 180523s2017 XXK a## ##001 #dENG#D
020 # # |a 9781911396468  |q hardback 
020 # # |a 9781911396451  |q hardback 
040 # # |a UiTM  |e rda 
041 0 # |a eng 
090 0 0 |a TX911.3.C8  |b H83 2017 
100 1 # |a Hudson,Simon  |e author 
245 1 0 |a Customer Service for Hospitality and Tourism  |c Simon and Louise Hudson 
250 # # |a Second Edition 
264 # 1 |a Oxford, OX3 9 TJ  |b Goodfellow Publishers Ltd  |c 2017 
264 # 4 |c ©2017 
300 # # |a viii, 296 pages  |b illustrations  |c 25 cm 
336 # # |a text  |2 rdacontent 
337 # # |a unmediated  |2 rdamedia 
338 # # |a volume  |2 rdacarrier 
504 # # |a Includes bibliographical references and index 
520 # # |a A fully revised and updated new edition of this bestselling and a unique text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the whys and howsof customer service. Fully updated with current statistics, trends, and examples, it is full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. 
526 0 # |a HTF505  |b HM242  |5 HM 
526 0 # |a Customer Service and Interaction System for Foodservice Organization  |b B.Sc. (Hons.) Foodservice Management  |5 Faculty of Hotel and Tourism Management 
700 1 # |a Hudson, Louise  |e co-author 
856 4 0 |z Click Here to View Status and Holdings.  |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=924533 
998 # # |a 00250##a002.5.2||00250##b002.5.3||00264#1a002.8.2||00264#1b002.8.4||00300##a003.4.1||00300##b003.6.1||00300##c003.5.1||00520##a007.2||00520##b007.2|| 

Similar Items