Hospitality Management People Skills and Manners on and off the Job

• Main Author: Pont, Lyn (Author)
• Format: Book
• Language: English
• Published: Bloomington iUniverse 2015
• Subjects: Hospitality industry > Management
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xi, 262 pages 23 cm
• Bibliography: Includes bibliographical references and index
• ISBN: 9781491733080

Hospitality Management is a career and life reference for both seasoned executives and new hires. This book positions associates to work comfortably in a global environment and to interpret the cultural expectations of their guests. The author, Lyn Pont, PhD, is a motivational public speaker and educator. She is the president and founder of Manners for Business, Inc. In Hospitality Management she discusses service, relationships, integrity, communications, personal image, creativity, the bottom line, and so much more. As a story teller, Dr. Pont weaves into the narrative valuable industry history and tales that support a culture of service and personal excellence. Competition in the hospitality industry is nonstop, and brands are looking for associates who can handle themselves flawlessly both on and off the job. Modern hospitality professionals are correctly concerned about representing their organizations, and themselves, with polish, politeness, confidence, and authority. Hospitality Management leads the way by showcasing the soft skills that you can use to amaze your guests with your outstanding attention to customer care.