HOTEL OPERATIONS MANAGEMENT

• Main Authors: Hayes, David K. (Author), Ninemeier, Jack D. (Author), Miller, Allisha A. (Author)
• Format: Book
• Language: English
• Published: Boston PEARSON 2017
• Edition: Third Edition
• Subjects: Hotel management.
• Online Access: Click Here to View Status and Holdings.
• Physical Description: xix, 595 pages colour illustrations 27 cm
• Bibliography: Includes bibliographical references and index.
• ISBN: 013433762X; 9780134337623

Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿'s-and their own-success.