EVALUATING REFERENCE SERVICES A PRACTICAL GUIDE
For many users, library means reference. To make sure these library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services.
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| Format: | Book |
| Language: | English |
| Published: |
Chicago
American Library Association
2000
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Evaluating reference services a practical guide 
The evaluation of worldwide digital reference services in libraries