EVALUATING REFERENCE SERVICES A PRACTICAL GUIDE

For many users, library means reference. To make sure these library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services.

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Bibliographic Details
Main Author: Whitlatch, Jo Bell (Author)
Format: Book
Language:English
Published: Chicago American Library Association 2000
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Online Access:Click Here to View Status and Holdings.
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Description
Summary:For many users, library means reference. To make sure these library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services.
Physical Description:vi, 226 pages : 23 cm
Bibliography:Includes bibliographical references and indexes
ISBN:0838907873 (alk. paper)
9780838907870