Research Methods in Service Innovation

Research Methods in Service Innovation

Research Methods in Service Innovation provides an essential methodological toolbox for researchers, students and practitioners interested in better understanding innovation and improving innovation processes in service organisations. Each chapter presents a specific method, introduces its theoretic...

Full description

Saved in:
Bibliographic Details
Other Authors: Sorensen, Flemming (Editor), Lapier Cynthia B (Editor)
Format: Book
Language:English
Published: United Kingdom Edward Elgar Publishing Limited 2017
Series:Services, economy, and innovation
Subjects:
Service industries > Technological innovations
Service industries
Service industries > Research
Technological innovations
Economics
Business & Economics > Industrial Management
Business & Economics > Management
Online Access:Click Here to View Status and Holdings.
Tags: Add Tag
No Tags, Be the first to tag this record!

MARC

LEADER 00000ntm a2200000#i 4501
001 wils-919399
005 2018123155130
008 181017t2017 -US ag# ##001 #beng#D
020 # # |a 9781785364853  |q hardback 
040 # # |a OCLC  |d UiTM  |e rda 
041 0 # |a eng 
090 0 0 |a HD9980.5  |b .R47 2017 
245 1 0 |a Research Methods in Service Innovation  |c Edited by Flemming Sørensen, Department of Social Sciences and Business, Roskilde University, Denmark, Francesco Lapenta, Department of Communication and Humanities, Roskilde University, Denmark. 
264 # 1 |a United Kingdom  |b Edward Elgar Publishing Limited  |c 2017 
264 # 4 |c ©2017 
300 # # |a ix, 234 pages  |b illustrations  |c 24 cm 
336 # # |a text  |2 rdacontent 
337 # # |a unmediated  |2 rdamedia 
338 # # |a volume  |2 rdacarrier 
490 0 # |a Services, economy, and innovation 
500 # # |a Publisher Synopsis `Service innovation studies has made significant advances over recent years. This book constitutes a decisive further step in strengthening and legitimizing these advances. It contributes by filling an important gap regarding research methodologies for service innovation. It presents a dozen innovative methods, discussing their socio-economic and political basis and applying them to concrete cases. For this contribution, the book constitutes a valuable tool for service scholars and service practitioners alike.' -- Faiz Gallouj, University of Lille, France `Research into service innovation has been rapidly growing, but there has been a lack of an overview of the methodological alternatives to this research. This excellent book fills the gap. It provides theoretical starting points for methodological choices and presents several individual techniques to be used in practice: narratives, visual mapping, future workshops and field experiments, for instance. This book serves very well the needs of both researchers and students.' -- Marja Toivonen, VTT Technical Research Centre of Finland `This is a valuable book offering a systemic overview of research methods in the domain of service innovation. It provides guidance for cutting edge qualitative research in this field, also highlighting avenues for quantitative analyses. Hence the volume designs a unique set of tools and insights the academic community, students and practitioners can explore and use.' -- Antonello Zanfei, University of Urbino, Italy `Certainly a very useful book. I recommend it.' -- Innovation Reviews 
504 # # |a Includes bibliographical references and index 
505 0 # |a 1. Service innovation research methods / Flemming Sørensen and Francesco Lapenta -- 2. Quantitative measurement instruments: a case of developing a method for measuring innovation in service firms / Jon Sundbo -- 3. The critical incident technique and everyday innovation / Lars Fuglsang -- 4. Laddering method in service innovation research / Niels Nolsøe Grünbaum -- 5. Narratives as driver for co-creating new stories of service / Anne Vorre Hansen -- 6. Mapping innovation processes: visual techniques for opening and presenting the black box of service innovation processes / Anne Rørbæk Olesen -- 7. Interpretivist analyses of social networks of service innovation / Jørn Kjølseth Møller and Flemming Sørensen -- 8. The role of social media data for research on user driven innovation / Ada Scupola -- 9. Using technology oriented scenario analysis for innovation research. the case of service innovation in financial services / Francesco Lapenta -- 10. Using future workshops for idea generation in engaged service innovation research / Ada Scupola -- 11. Service innovation field experiments: developing and testing new innovation processes / Flemming Sørensen -- 12. Service innovation in complex research projects: learnings from working within a triple helix framework / Claire Esther Staddon Forder -- Index. 
520 # # |a Research Methods in Service Innovation provides an essential methodological toolbox for researchers, students and practitioners interested in better understanding innovation and improving innovation processes in service organisations. Each chapter presents a specific method, introduces its theoretical foundations, explains its practical application, and provides examples and suggestions for its implementation. 
650 # 0 |a Service industries  |x Technological innovations 
650 # 0 |a Service industries 
650 # 0 |a Service industries  |x Research 
650 # 0 |a Technological innovations 
650 # 0 |a Economics 
650 # # |a Business & Economics  |x Industrial Management 
650 # # |a Business & Economics  |x Management 
700 1 # |a Sorensen, Flemming  |e editor 
700 1 # |a Lapier Cynthia B  |e editor 
856 4 0 |z Click Here to View Status and Holdings.  |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=919399 
964 # # |c BOK  |d 01 
998 # # |a 00250##a006.2.2||00250##b006.2.2||00255##a006.2.2||00260##a006.2.2||00260##b006.2.2||00260##c006.2.2||00264#1a006.2.2||00264#1b006.2.2||00300##a006.2.2||00300##b006.2.2||00300##c006.2.2||00500##a006.2.2||00502##a006.2.2||00520##a006.2.2||00520##b006.2.2||00538##a006.2.2||00546##a006.2.2||00730##a006.2.2||00730##d006.2.2||00730##f006.2.2||00730##n006.2.2||00730##p006.2.2|| 

Similar Items