Excellence in Managing Worldwide Customer Relationships

• Main Author: Cook, Thomas A. 1953- (Author)
• Format: Book
• Language: English
• Published: Boca Raton CRC Press 2017
• Series: The global warrior series
• Subjects: Customer services > Management; Customer relations; Electronic commerce > Management; Consumer satisfaction
• Online Access: Click Here to View Status and Holdings.

Every company is recognizing the critical importance of protecting its customer base by raising the bar of its customer service prowess. Excellence in Managing Worldwide Customer Relationships identifies the risks companies face when expanding their business model in both domestic and overseas marke...

Table of Contents:

• 1. The Challenges of Customer Service and Business Development in International Business 2 Establishing a Robust and Aggressive Export Sales and Customer Service Strategy3 E-Commerce4 Cargo Loss Control5 Regulatory and Trade Compliance Concerns in International Trade6 Utilizing Service Providers and Other Useful Third Parties to Enhance Your Customer Service Capabilities7 Negotiating Skill Sets in Global Customer Service8 Best Practices in Sales, Business Development and Customer Service