BUSINESS EXCELLENCE Exceeding Your Customers' Expectations Each Time, All the Time

• Main Author: Patel, Suresh (Author)
• Format: Book
• Language: English
• Published: Boca Raton CRC Press 2017
• Edition: English : 1 Edition
• Subjects: Organizational effectiveness
• Online Access: Click Here to View Status and Holdings.

An organization seeking to sustain and continually improve its competitive performance over many years must have a strategy - a Business Excellence Strategy.This book guides and illustrates the strategic journey to excellence, from major initiatives through everyday improvement programs, and helps t...

Table of Contents:

• Chapter 1: Introduction. Chapter 2: Leadership. Chapter 3: Strategic Planning.Chapter 4 : Customer Excellence. Chapter 5: Operational Excellence. Chapter 6: Human Resource Focus. Chapter 7: Measurement, Analysis, and Knowledge Management. Chapter 8: Business Results Focus. Chapter 9: Business Excellence Assessment. Conclusion. Glossary of Terms. Bibliography. Index.