BUSINESS EXCELLENCE Exceeding Your Customers' Expectations Each Time, All the Time
An organization seeking to sustain and continually improve its competitive performance over many years must have a strategy - a Business Excellence Strategy.This book guides and illustrates the strategic journey to excellence, from major initiatives through everyday improvement programs, and helps t...
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| Format: | Book |
| Language: | English |
| Published: |
Boca Raton
CRC Press
2017
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| Edition: | English : 1 Edition |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 001 | wils-919342 | ||
| 005 | 2018123105916 | ||
| 008 | 181023t2017 -US ag# ##011 #beng#D | ||
| 020 | # | # | |a 9781498751247 |q hardback |
| 040 | # | # | |a OCLC |d UiTM |e rda |
| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a HD58.9 |b .P38 2017 |
| 100 | 1 | # | |a Patel, Suresh |e author |
| 245 | 0 | 0 | |a BUSINESS EXCELLENCE |b Exceeding Your Customers' Expectations Each Time, All the Time |c SURESH PATEL |
| 250 | # | # | |a English : 1 Edition |
| 264 | # | 1 | |a Boca Raton |b CRC Press |c 2017 |
| 264 | # | 4 | |c ©2017 |
| 300 | # | # | |a xxiv, 215 pages |b illustrations |c 23 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 504 | # | # | |a Includes bibliographical references and index |
| 505 | 0 | # | |a Chapter 1: Introduction. Chapter 2: Leadership. Chapter 3: Strategic Planning.Chapter 4 : Customer Excellence. Chapter 5: Operational Excellence. Chapter 6: Human Resource Focus. Chapter 7: Measurement, Analysis, and Knowledge Management. Chapter 8: Business Results Focus. Chapter 9: Business Excellence Assessment. Conclusion. Glossary of Terms. Bibliography. Index. |
| 520 | # | # | |a An organization seeking to sustain and continually improve its competitive performance over many years must have a strategy - a Business Excellence Strategy.This book guides and illustrates the strategic journey to excellence, from major initiatives through everyday improvement programs, and helps the reader achieve of important strategic objectives and goals. This business excellence program will unite employees, internal and external customers, and suppliers through a common set of goals. It will help your organization improve at a pace that will outperform the competition and will elevate your company's reputation and marketshare. |
| 546 | # | # | |a In English |
| 650 | # | # | |a Organizational effectiveness |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=919342 |
| 964 | # | # | |c BOK |d 01 |
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