MAKING QUALITY WORK A LEADERSHIP GUIDE FOR THE RESULTS-DRIVEN MANAGER
The concept of Total Quality Management (TQM) has taken hold in successful businesses from L.L. Bean to Toyota. Now, in a no-nonsense, non-technical style, three international management consultants show how TQM can be used in day-to-day business operation. Includes a wealth of practical strategies...
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| Main Authors: | , |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
New York
Harper Business
1993
©1993 |
| Series: | First Edition
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Customer-inspired quality looking backward through the telescope