MAKING QUALITY WORK A LEADERSHIP GUIDE FOR THE RESULTS-DRIVEN MANAGER

MAKING QUALITY WORK A LEADERSHIP GUIDE FOR THE RESULTS-DRIVEN MANAGER

The concept of Total Quality Management (TQM) has taken hold in successful businesses from L.L. Bean to Toyota. Now, in a no-nonsense, non-technical style, three international management consultants show how TQM can be used in day-to-day business operation. Includes a wealth of practical strategies...

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Bibliographic Details
Main Authors: Labovitz, George, Chang, Yu Sang (Author)
Other Authors: Rosansky, Victor
Format: Book
Language:English
Published: New York Harper Business 1993
©1993
Series:First Edition
Subjects:
Total quality management
Consumer satisfaction
Leadership
Online Access:Click Here to View Status and Holdings.
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245 1 0 |a MAKING QUALITY WORK  |b A LEADERSHIP GUIDE FOR THE RESULTS-DRIVEN MANAGER  |c George Labovitz, Yu Sang Chang, Victor Rosansky 
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650 # 0 |a Consumer satisfaction 
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