QUALITY SERVICE PERFORMANCE MODEL IN ACADEMIC LIBRARY A CASE STUDY AT RESEARCH UNIVERSITY (USM)

QUALITY SERVICE PERFORMANCE MODEL IN ACADEMIC LIBRARY A CASE STUDY AT RESEARCH UNIVERSITY (USM)

The objectives or this study are to determine whether there exits a relationship between the five dimensions and the service quality of an academic library at Research University (USM) and to evaluate the most dominant dimension that influences the services quality performance in an academic library...

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Bibliographic Details
Main Authors: Junaida Ismail (Author), Mahadir Ladisma @ Awis (Author), Aishah Musa (Author), Sharunizam Shari (Author), Roziya Abu (Author)
Format: Thesis Book
Language:English
Published: Shah Alam, Selangor Universiti Teknologi MARA 2009
Subjects:
Libraries University And Colleges > Management
Online Access:Click Here to View Status and Holdings.
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Summary:The objectives or this study are to determine whether there exits a relationship between the five dimensions and the service quality of an academic library at Research University (USM) and to evaluate the most dominant dimension that influences the services quality performance in an academic library at the Research University (USM).
Item Description:UiTM Digitized
Physical Description:xi, 68 pages illustrations 30 cm
Bibliography:Includes bibliographical references (pages 64-68)

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