The Office Procedures and Technology

• Main Authors: Oliverio, Mary Ellen 1926- (Author), Pasewark, William Robert (Author), White, Bonnie Roe (Author), Rankin, Dianne S. (Author)
• Format: Book
• Language: English
• Published: Mason, Ohio South-Western, Cengage Learning 2013
• Edition: Sixth Edition
• Subjects: Office practice > Textbooks > Automation; Office procedures > Textbooks
• Online Access: Click Here to View Status and Holdings.
• Item Description: Includes index
• Physical Description: xxii, 531 pages some colour illustrations 28 cm
• ISBN: 9781133110880

THE OFFICE: PROCEDURES AND TECHNOLOGY, 6E, International Edition is a comprehensive text for courses in the office technology curriculum. The course name can be Office Procedures, Administrative Procedures, Business and Computer Technology, etc. The target market is students preparing for entry-level positions in an office setting. The text focuses on the necessary skills that range from using email and the Internet to the use of integrated applications and office suites. It covers the soft skills including customer satisfaction, ethics, and telephone manners along with information systems and the global marketplace