LIBRARY IMPROVEMENT THROUGH DATA ANALYTICS

• Main Authors: Farmer, Lesley S. J. (Author), Safer, Alan M. (Author)
• Format: Book
• Published: Chicago Neal-Schuman, an imprint of the American Library Association 2016
• Subjects: Libraries > Evaluation > Statistical methods; Library administration > Decision making > Statistical methods; Six sigma (Quality control standard); Library statistics > Case studies
• Online Access: Click Here to View Status and Holdings.
• Physical Description: ix, 174 pages illustrations 23 cm
• Bibliography: Includes bibliographical references and indexes
• ISBN: 9780838914250

More than ever, funding agencies are looking for cost effectiveness. Sound data analytics is the foundation for making an evidence-based case for library programs, in addition to guiding myriad organizational decisions, from optimizing operations for efficiency to responding to community needs for customer satisfaction. Designed to be useful for novices as well as those with a background in data, this book introduces the basics of the Six Sigma framework as a model that can be applied to a variety of library settings.