From tin soldiers to Russian dolls creating added value through services
Saved in:
Main Author: | |
---|---|
Format: | Unknown |
Published: |
Oxford
Butterworth-Heinemann
1994
|
Subjects: | |
Online Access: | Click Here to View Status and Holdings. |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
MARC
LEADER | 00000n a2200000 a 4501 | ||
---|---|---|---|
001 | wils-90024 | ||
020 | # | # | |a 0750618817 |
090 | 0 | 0 | |a HF5415.5 |b .V36 1994 |
100 | 1 | # | |a Vandermerwe, Sandra |
245 | 1 | 1 | |a From tin soldiers to Russian dolls |b creating added value through services |c Sandra Vandermerwe |
260 | # | # | |a Oxford |b Butterworth-Heinemann |c 1994 |
300 | # | # | |a xii, 280 p. |b ill. |c 24 cm |
500 | # | # | |a Paperback ed |
504 | # | # | |a Includes bibliographic references (p. [225]-266) and index |
650 | # | 0 | |a Total quality management |
856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=90024 |
964 | # | # | |c BOK |d 01 |
040 | # | # | |a Shah Alam |
998 | # | # | |a 00260##a002.8.2||00260##b002.8.4||00260##c002.7.6||00300##a003.4.1||00300##b003.6.1||00300##c003.5.1||00500##a002.17.2|| |