Managing and improving service quality and delivery

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Bibliographic Details
Main Author:	Randall, L
Other Authors:	Senior, M
Format:	Book
Published:	Letchworth Technical Communications 1992
Series:	TQM practitioner series
Subjects:	Service industries Total quality management Quality control
Online Access:	Click Here to View Status and Holdings.
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MARC


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020	#	#	\|a 0946655642
090	0	0	\|a HD62.15 \|b .R36 1992
100	1	#	\|a Randall, L
245	1	1	\|a Managing and improving service quality and delivery \|c L. Randall and M. Senior
260	#	#	\|a Letchworth \|b Technical Communications \|c 1992
300	#	#	\|a v, 73 p. \|b ill. \|c 29 cm
490	1	#	\|a TQM practitioner series
650	#	0	\|a Service industries
650	#	0	\|a Total quality management
650	#	0	\|a Quality control
700	1	#	\|a Senior, M
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=80895
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