TQM in service industries a practitioner's manual

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Bibliographic Details
Main Author: Graham, Ian 1959-
Format: Book
Published: Hertfordshire Technical Communications 1992
Series:TQM practitioner series
Subjects:
Online Access:Click Here to View Status and Holdings.
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001 wils-80270
020 # # |a 0946655650 
090 0 0 |a HD62.15  |b .G73 1992 
100 1 # |a Graham, Ian  |c 1959- 
245 1 1 |a TQM in service industries  |b a practitioner's manual  |c I. Graham 
260 # # |a Hertfordshire  |b Technical Communications  |c 1992 
300 # # |a 74 p.  |b ill.  |c 30 cm 
490 1 # |a TQM practitioner series 
504 # # |a Includes bibliographical references [p. 74] 
650 # 0 |a Service industries  |x Management 
650 # 0 |a Total quality management 
856 4 0 |z Click Here to View Status and Holdings.  |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=80270 
964 # # |c BOK  |d 01 
040 # # |a Shah Alam