QUALITY AND PERFORMANCE EXCELLENCE Management, Organization, and Strategy
Packed with cutting-edge coverage that includes the latest theory and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 8e has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variet...
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| Main Author: | |
|---|---|
| Format: | Manuscript Book |
| Language: | English |
| Published: |
Boston, Massachusetts
Cengage Learning
2017
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| Edition: | EIGHTH EDITION |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 005 | 2018127153131 | ||
| 008 | 181203t2017 MY ag# ##001 ##ENG#D | ||
| 020 | # | # | |a 9781305662223 |q paperback |
| 040 | # | # | |a UiTM |e rda |
| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a HD62.15 |b .D4 2017 |
| 100 | 1 | # | |a Evans, James R. |d 1950- |e author |
| 245 | 1 | 0 | |a QUALITY AND PERFORMANCE EXCELLENCE |b Management, Organization, and Strategy |c James R. Evans |
| 250 | # | # | |a EIGHTH EDITION |
| 264 | # | 1 | |a Boston, Massachusetts |b Cengage Learning |c 2017 |
| 264 | # | 4 | |c ©2017 |
| 300 | # | # | |a xv, 470 pages |b illustrations |c 23 cm |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 500 | # | # | |a Includes index |
| 520 | # | # | |a Packed with cutting-edge coverage that includes the latest theory and practices from the field, QUALITY AND PERFORMANCE EXCELLENCE, 8e has three primary objectives: familiarize students with the basic principles and methods, show how these principles and methods have been put into effect in a variety of organizations, and illustrate the relationship between basic principles and the popular theories and models studied in management courses. Extremely flexible and student friendly, the text is organized according to traditional management topics, helping students quickly see the connections between quality principles and management theories. Discussions of the Baldrige criteria are updated to reflect 2015-16 criteria. The eighth edition also includes new examples, experiential exercises, and case studies. Providing practical experience, many cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and Asia-Pacific |
| 546 | # | # | |a Text in English |
| 650 | # | 0 | |a Total quality management |
| 650 | # | 0 | |a Quality assurance |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=801312 |
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QUALITY AND PERFORMANCE EXCELLENCE MANAGEMENT, ORGANIZATION, AND STRATEGY 
Quality & performance excellence management, organization, and strategy 
Total quality management