The Road to HOSPITALITY Skills for the new professional

• Main Author: O'Shannessy, Vivienne 1962- (Author)
• Other Authors: Minett, Dean (co-author)
• Format: Book
• Language: English
• Published: Australia Cengage Learning 2017
• Edition: FOURTH EDITION
• Series: Hospitality skills series
• Subjects: Hospitality industry > Vocational guidance > Australia; Tourism > Vocational guidance > Australia; Hospitality industry > Australia; Tourism > Australia
• Online Access: Click Here to View Status and Holdings.
• Item Description: Includes index
• Physical Description: xv, 400 pages illustrations 28 cm
• ISBN: 9780170364348

Since the publication of the first edition of this text, significant change have occurred in the hospital industry. If possible, it is even more dynamic and exciting that at any time before, with the industry facing unprecedented challenges and opportunities in the operating environment. Customers have become more informed, have higher expectations, and are more vocal in their expression of either happiness of dissatisfaction. Adding to this is a growing demand for hospitality related services and products, rapidly changing technology and telecommunications, ongoing regulatory and legal compliance pressures and increased competition both from existing players and the new disrupters.